The holster was a good 3, 4 years old, and it cracked. I think I stepped on it. They made me another one at no charge because “lifetime warranty.” No question, no problem. You don’t find that often. My new holster was done in less than a week which I think is pretty good for a holster that wasn’t standard, off the rack. For me, very comfortable holster. I wear it everyday carrying a 365XL. Good product.